Case study

Healthcare Company’s Revenue Growth Increased by 44.5% in One Year

Categories
MarketingSales
The key insight

By rebuilding GTM, the sales motion, and an in-house marketing engine, the healthcare company grew revenue 44% in 12 months and cut CAC 48%.

Results at a glance
44.5%
Revenue Growth
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In Q4 of Year 1, this PE-backed healthcare provider needed a reset after major product, brand, and leadership changes. Cortado partnered with the team to redesign the go-to-market and install modern sales and marketing best practices focused on the full patient journey.

The challenge

Growth stalled because the commercial system could not convert demand into consistent admissions, and sales and marketing lacked a shared process, roles, and accountability.

Marketing org not accountable for qualified pipeline or full-funnel performance
Sales motion lacked a staged process, playbooks, and role clarity
ICP, personas, and partner strategy were unclear, diluting targeting and spend
Post-rebrand transition fragmented messaging across channels and reps
The Cortado Group solution
Centralize Admissions Motion

Designed a centralized admissions org and clear handoffs from marketing to sales.

Build ICP & Personas

Codified ideal provider and client profiles plus provider and buyer personas.

Stage the Sales Process

Implemented a 3-stage process with exit criteria, forecasting, and reporting.

Deploy Plays & Scripts

Delivered plays, talk tracks, and role-based scripts for every pod position.

Stand Up Sales Development

Launched an SDR function with hiring profiles, training, and operating cadence.

Rebuild Marketing Engine

Transitioned to an in-house, persona-based campaign engine with new leadership.

Full-Funnel KPIs

Established funnel metrics, dashboards, and weekly performance reviews.

Partner Program Design

Built a key provider partner program and strengthened vendor partnerships.

Comp & Enablement

Updated comp plans and onboarding to reinforce the new process and behaviors.

Results
44.5%
Revenue Growth
Revenue rebounded $8.2M,: from $18.6M (Y1) to $26.8M (Y2), +44%.
Client inquiries increased 37% year over year: as targeting and messaging tightened.
Admissions grew 54%: from Year 1 to Year 2; conversion improved 50%.
Customer acquisition cost dropped 48% in Year 2: through tighter funnel KPIs.